FAQs Vibrant House Cleaning

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House Cleaning FAQS

Questions? Concerns? You’re in the right spot! Communication is the key to a successful cleaning partnership. Feel free to contact us at anytime with your questions or concerns.

Why do you call your Cleaners G.E.M.S.?

We believe people are our product. Our cleaners have a Heart for Service and company culture reflects the G.E.M.S. motto “Going the Extra Mile to Shine” in everything we do.

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What should I do before my Cleaning G.E.M.S. arrives?

Sit back, relax and let us make your home sparkle! If you have any specific instructions, leave a note on your kitchen counter with your payment.

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Who will be cleaning my home?

The best Cleaning G.E.M.S in Medina County! We assign the same Cleaning G.E.M.S. to your home each cleaning.

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What is a professional house cleaner?
  • Vibrant continuously invests in our house cleaners training with daily, monthly, and yearly training.
  • We follow labor laws and OSHA product safety guidelines for the protection of our cleaner, our clients, your pets and your home.
  • Our Cleaning G.E.M.S. are Vibrant employees, not independent contractors
  • Each cleaner is carefully screened by Lisa, our owner, has a thorough background check, drug test and has to clean a manager/owners home before cleaning yours!

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What if my Cleaning G.E.M.S is sick?

Vibrant is proud to offer paid time off. We will notify you of any changes and always ask before sending another cleaner or Field Supervisor.

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Who will be handling my questions, problems, concerns & feedback?

Sean handles our estimates, scheduling of services and client feedback.
Bonnie, our client services manager, answers our phones and assists our clients.
Stephanie & Neuman are in-field support staff to our clients and cleaners.
Lisa handles hiring and marketing.

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Live Customer Service Times

Customer Service is a priority so we always have staff in the office to answer the phones Mon-Fri between 8am-4pm.

Vibrant values feedback; constructive and complimentary! Our Cleaning G.E.M.S never get in trouble when you voice your concerns. We use your concerns as a teachable moment and coach each cleaner to be successful in your home.

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How is our cleaning priced?

Cleaning prices are based on size of home, frequency of cleaning, condition of home, pets and the amount of detail needed. An in-home consultation will provide you with accurate pricing. If the condition of your home changes due to construction, increased activity, pets or inconsistent conditions, we will call to reevaluate your cleaning needs.

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Can I pick the day & time of my cleanings?

We will assign a cleaner to your home on a scheduled date and time. Start times can vary for afternoon cleanings due to weather conditions or unforeseen situations that arise in a previous home. If a cleaner is running behind, we will call to notify you.

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Do I have to supply Cleaning Products?

Our cleaners bring all the cleaning supplies, vacuum cleaners, dusters and cleaning clothes. If you would like us to use one of your products or supplies, call the office so we can instruct the cleaners on proper use.

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How do I pay for my cleanings?

We accept cash, in the exact amount, or checks, written to:  Vibrant Cleaning Services as forms of payment. For 1st time cleaning or out of state cleaning, a credit card may be asked to reserve your spot. All payments are due at the time of cleaning and can be left on the kitchen counter for your cleaner to collect.

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Does someone need to be home during my cleaning?

Many of our clients work or have busy lives. During your in-home consultation, we will discuss how you would like us to enter and exit your home.

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How long have you been in business?

Vibrant Cleaning Services, formerly MTO Cleaning, has been helping homes shine in Medina County since 2003.

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What if I need to skip or reschedule my cleaning?

Life happens! We respectfully request a 48 hour notice to reschedule a cleaning by calling 330-723-6538.   

  • In case of illness: to prevent the spread of flu and virus, we ask that you call to reschedule your cleaning. With the same courtesy, we will not send a cleaner to your home that is ill.
  • Ohio weather: Mother Nature affects us all. We do adhere to parking bans, road level alerts and weather conditions. We notify clients of any changes.
  • Holidays: Due to the high volume during the holiday season, in early November we send out reminder/rescheduling letters for services performed from Thanksgiving through the New Year. This will enable our clients to adjust as needed with plenty of advance notice.

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Can I cancel or suspend service?

Our service is based upon how we can help, not contracts. Clients may cancel/suspend services at any time for any reason. An advance notice of two (2) business days is respectfully requested.

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Bonded, Insured & Worker’s Comp…what does that mean for you?
  • Bonded: We bond all of our employees in the event of a theft that you are protected. All of our cleaners have a background and driver’s license check annually.
  • Insurance: We carry insurance to protect your home and its contents in case of broken items, damage or accidents.
  • Worker’s Compensation is covered on all of our cleaners in case of an injury in your home.

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What is your mailing address?

Vibrant Cleaning Services 815 W. Liberty St., Suite 2 Medina, OH 44256

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Are your cleaners pet friendly?

We love being greeted by your pets! All of our cleaners enjoy seeing your furry friends each visit. During the in-home consultation we can discuss any specific arrangements that are comfortable for you and pets.

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Can’t find the answer your looking for? No problem! Feel free to contact us at anytime with your questions or concerns.

Contact Vibrant Cleaning

330-723-6538
sean@vibrantcleaningmedina.com
815 W. Liberty St., Medina, OH 44256